Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return according to the conditions below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging included.

How to Request a Return

To start a return, please contact our customer support team with the following information:

• Order number
• Email address used for the purchase
• Reason for the return
• Photos or details if the item has an issue

Our team will provide return instructions after reviewing your request.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning items.

Refunds

Once we receive and inspect your returned item, we will notify you about the refund status.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.

We will review your request and provide an appropriate solution.

Non-Returnable Items

Some items may not be eligible for return, including:

• Items that have been used, washed, or damaged after delivery
• Items without original packaging or tags
• Items returned after the return period

Exchange

If you need a different size or replacement item, please contact our customer support team. We will assist you based on product availability.

Contact Us

If you have any questions about returns, please contact us:

Email:
support@lavieno.com

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (CET)

This Return Policy was last updated in 2026.