Privacy Policy

Your Privacy Matters to Us

At LAVIENO, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, shared, and protected when you visit https://www.lavieno.com or purchase products from our store.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

Order Information

• Products purchased

• Order history

• Transaction records

• Delivery and tracking information

Technical Information

• IP address

• Browser and device information

• Website activity

• Cookie and similar technology data

Customer Communications

• Messages sent to our support team

• Product enquiries

• Return and refund requests

2. How We Use Your Information

We may use personal information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Send order confirmations and updates

• Respond to customer enquiries

• Manage returns and refunds

• Prevent fraud and protect website security

• Improve our products and shopping experience

• Comply with legal and regulatory obligations

• Send marketing communications where permitted by law

3. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information on an appropriate legal basis, such as fulfilling a contract, complying with legal obligations, pursuing legitimate interests where permitted, or obtaining your consent where required.

4. Sharing Your Information

We may share relevant information with service providers when necessary to operate our store, including:

• E-commerce platform providers

• Payment processors

• Shipping and logistics companies

• Customer service providers

• Website hosting and security providers

• Analytics and advertising partners, where permitted

We expect relevant service providers to handle personal information in accordance with applicable data protection requirements.

5. Payments and Security

Payments are handled through the payment methods and service providers available at checkout.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse.

However, no online system can guarantee absolute security.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, analyse website performance, and support marketing activities.

Where required by law, we will request consent before using non-essential cookies or tracking technologies.

You may manage your cookie preferences through the controls available on our website, where provided.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, comply with legal obligations, and resolve disputes.

Retention periods depend on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights to restrict or object to certain processing, request data portability, or withdraw consent where processing relies on consent.

You may contact us to exercise your applicable rights.

If the GDPR applies, you may also have the right to lodge a complaint with your relevant data protection supervisory authority.

9. International Data Transfers

Some service providers may process personal information outside your country or the European Economic Area.

Where required by applicable law, appropriate safeguards will be used for international transfers.

10. Children's Privacy

Our website is intended for general consumers. We do not knowingly collect personal information from children in violation of applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will be published on this page.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

LAVIENO

Website: https://www.lavieno.com

Email: support@lavieno.com