Privacy Policy

Your privacy is important to us. This Privacy Policy explains how C&A Kids collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact our customer support team.

Information We Collect

We may collect the following information when you use our website:

• Name and contact details
• Email address and telephone number
• Billing and shipping address
• Order and purchase information
• Payment-related information
• Website usage and device information

How We Use Your Information

We may use your personal information to:

• Process and deliver your orders
• Provide order and shipping updates
• Respond to customer service requests
• Process returns and refunds
• Improve our website and shopping experience
• Prevent fraud and protect our website
• Send marketing communications when you have agreed to receive them

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete credit or debit card details on our systems.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, understand website usage, and improve your shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate our store, including:

• Payment providers
• Shipping and delivery partners
• Website and hosting providers
• Analytics and customer service providers

We only share information necessary for these providers to perform their services.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain uses of your information
• Withdraw marketing consent at any time

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

Email: support@lavieno.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)